– Align policies, procedures and instructions related to services with the organization’s strategy.

– Preparing mechanisms to follow up and monitor the performance of the organizational units within the institution, and evaluate compliance with these procedures.

– Develop procedures and instructions to be followed and document workflow, including necessary forms and checklists,

– Propose improvements to existing processes and processes and automate manual tasks in systems available inside and outside the organization.

– Develop methodologies and mechanisms for monitoring, evaluation, learning and accountability, to meet the required commitments and behavior.

– Define a timetable for service delivery procedures, update it according to best practices, and develop procedures for coordination with the concerned departments.

– Analyze gaps and gaps in programs and services, identify underlying causes and proposals for improvement.

– Develop an integrated strategy for new programs and services.

– Preparing plans to define the programs and services provided and ensure the mechanism for the public to benefit from them.

– Designing a framework for evaluating programs and services and developing key indicators for measurement.

– Proposing new programs and services based on scientific foundations and standards.

– Implement the program plan and link it to evidence, and identify mechanisms to measure the impact of new programs and services.